.sp-shell{background:var(--surf);min-height:100vh;color:var(--ink);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;flex-direction:column;font-size:14.5px;display:flex}.sp-shell,.sp-shell *{box-sizing:border-box}.sp-shell :focus-visible{outline:2px solid var(--turquoise);outline-offset:2px;border-radius:var(--r-sm)}.sp-skip{top:var(--sp-3);left:var(--sp-3);z-index:var(--z-tooltip);padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);background:var(--surf);color:var(--indigo);transform:translateY(calc(-100% - var(--sp-5)));transition:transform .16s var(--ease-out);font-weight:700;position:fixed}.sp-skip:focus{transform:translateY(0)}.sp-top{z-index:var(--z-sticky);border-bottom:1px solid var(--line);background:var(--surf);align-items:center;min-height:60px;padding:0 18px;display:flex;position:sticky;top:0}.sp-top-inner{align-items:center;gap:var(--sp-3);width:100%;max-width:720px;margin:0 auto;display:flex}.sp-brand{min-height:44px;transition:transform .14s var(--ease-out);align-items:center;gap:11px;text-decoration:none;display:inline-flex}.sp-brand span{color:var(--turquoise);font-family:var(--font-display);letter-spacing:-.01em;font-size:19px;font-weight:600}.sp-nav{align-items:center;gap:var(--sp-1);margin-left:auto;display:flex}.sp-nav-link{min-height:44px;padding:10px var(--sp-3);border-radius:var(--r-md);color:var(--ink-2);transition:transform .14s var(--ease-out), background-color .14s ease, color .14s ease;align-items:center;font-size:13.5px;font-weight:600;text-decoration:none;display:inline-flex}.sp-nav-link[aria-current=page]{background:var(--indigo-50);color:var(--indigo)}.sp-account{align-items:center;gap:var(--sp-2);min-width:0;min-height:44px;padding:0 var(--sp-1);color:var(--ink-2);font-size:var(--fs-body-sm);font-weight:600;display:inline-flex}.sp-avatar{border-radius:var(--r-pill);background:var(--indigo);width:30px;height:30px;color:var(--surf);font-variant-numeric:tabular-nums;flex:none;place-items:center;font-size:11.5px;font-weight:700;display:grid}.sp-account-name{text-overflow:ellipsis;white-space:nowrap;max-width:100px;overflow:hidden}.sp-page{background:var(--surf);flex:1}.sp-wrap{width:100%;max-width:720px;margin:0 auto;padding:40px 18px 64px}.sp-kicker{color:var(--turquoise-700);font-size:var(--fs-label);letter-spacing:.12em;text-transform:uppercase;margin:0;font-weight:700}.sp-h1{color:var(--ink);font-family:var(--font-display);font-size:var(--fs-h1);letter-spacing:-.01em;margin:6px 0 0;font-weight:600;line-height:1.2}.sp-home-actions{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:28px;display:grid}.sp-action{min-width:0;min-height:44px;padding:var(--sp-5);border:1px solid var(--line-2);background:var(--surf);color:var(--ink);transition:transform .14s var(--ease-out), border-color .14s ease;border-radius:14px;flex-direction:column;gap:10px;text-decoration:none;display:flex}.sp-action-icon{background:var(--indigo-50);width:38px;height:38px;color:var(--indigo);border-radius:10px;place-items:center;display:grid}.sp-action-icon svg{width:20px;height:20px}.sp-action-title{font-size:16.5px;font-weight:600}.sp-action-go{color:var(--turquoise-700);align-items:center;gap:6px;margin-top:auto;font-size:13.5px;font-weight:600;display:inline-flex}.sp-action-go svg{width:15px;height:15px}.sp-email-line{color:var(--ink-2);font-size:var(--fs-body);align-items:flex-start;gap:10px;margin:26px 0 0;line-height:1.6;display:flex}.sp-email-line>svg{width:17px;height:17px;color:var(--ink-3);flex:none;margin-top:2px}.sp-email-line a,.sp-gate a,.sp-footer a{color:var(--turquoise-700);transition:transform .14s var(--ease-out), color .14s ease;font-weight:600;text-decoration:none}.sp-gate{padding:var(--sp-3) 14px;border:1px solid var(--turquoise-100);background:var(--turquoise-50);color:var(--ink-2);border-radius:10px;align-items:flex-start;gap:10px;margin-top:26px;font-size:13.5px;line-height:1.55;display:flex}.sp-form-wrap{max-width:560px}.sp-form{margin-top:var(--sp-2)}.sp-field{margin-top:var(--sp-5)}.sp-label{color:var(--ink-2);font-size:var(--fs-label);margin-bottom:7px;font-weight:700;display:block}.sp-input,.sp-select,.sp-textarea{border:1px solid var(--line-2);border-radius:var(--r-md);background:var(--surf);width:100%;min-height:44px;color:var(--ink);font:inherit;transition:border-color .14s,box-shadow .14s,background-color .14s}.sp-input,.sp-select{padding:10px 12px}.sp-textarea{resize:vertical;min-height:132px;padding:11px 12px;line-height:1.55}.sp-input[readonly]{background:var(--surf-2);color:var(--ink-2)}.sp-input:disabled,.sp-select:disabled,.sp-textarea:disabled{cursor:not-allowed;background:var(--surf-2);color:var(--ink-3)}.sp-input[aria-invalid=true],.sp-textarea[aria-invalid=true]{border-color:var(--red);box-shadow:0 0 0 2px var(--red-bg)}.sp-select-wrap{display:block;position:relative}.sp-select{appearance:none;padding-right:42px}.sp-select-wrap>svg{width:17px;height:17px;color:var(--ink-3);pointer-events:none;position:absolute;top:50%;right:13px;transform:translateY(-50%)}.sp-count{min-height:20px;color:var(--ink-3);font-size:var(--fs-caption);font-variant-numeric:tabular-nums;text-align:right;margin-top:5px}.sp-count.over{color:var(--red);font-weight:700}.sp-field-error{min-height:20px;color:var(--red);font-size:var(--fs-label);align-items:flex-start;gap:6px;margin:7px 0 0;font-weight:600;line-height:1.45;display:flex}.sp-field-error>svg{flex:none;width:15px;height:15px;margin-top:1px}.sp-linked-note{margin:10px 0 0}.sp-drop{min-height:104px;padding:var(--sp-4);border:1px dashed var(--line-2);border-radius:var(--r-lg);background:var(--surf-2);color:var(--ink-2);cursor:pointer;font-size:var(--fs-body-sm);text-align:center;justify-content:center;align-items:center;gap:10px;transition:border-color .14s,background-color .14s;display:flex}.sp-drop>svg{width:22px;height:22px;color:var(--turquoise-700);flex:none}.sp-drop b{color:var(--turquoise-700)}.sp-drop.disabled{cursor:not-allowed;color:var(--ink-3)}.sp-drop:has(input:focus-visible){outline:2px solid var(--turquoise);outline-offset:2px}.sp-visually-hidden{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}.sp-file-note{color:var(--ink-3);font-size:var(--fs-caption);margin:7px 0 0;line-height:1.45}.sp-file-chips{gap:var(--sp-2);flex-wrap:wrap;margin-top:10px;display:flex}.sp-file-chip{border:1px solid var(--line);border-radius:var(--r-pill);background:var(--surf-2);max-width:100%;min-height:44px;color:var(--ink-2);font-size:var(--fs-label);align-items:center;gap:7px;padding:5px 5px 5px 10px;display:inline-flex}.sp-file-chip>svg{width:16px;height:16px;color:var(--turquoise-700);flex:none}.sp-file-chip>span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.sp-file-chip button{border-radius:var(--r-pill);width:34px;height:34px;color:var(--ink-3);cursor:pointer;transition:transform .14s var(--ease-out), background-color .14s ease, color .14s ease;background:0 0;border:0;flex:none;place-items:center;display:grid}.sp-file-chip button svg{width:15px;height:15px}.sp-consent{margin:var(--sp-5) 0 0;color:var(--ink-3);font-size:var(--fs-caption);line-height:1.55}.sp-consent a{color:var(--turquoise-700);font-weight:600;text-decoration:none}.sp-submit-row{margin-top:var(--sp-5);justify-content:flex-end;display:flex}.sp-button{justify-content:center;align-items:center;gap:var(--sp-2);border-radius:var(--r-md);min-height:44px;font:inherit;cursor:pointer;transition:transform .14s var(--ease-out), background-color .14s ease, border-color .14s ease, color .14s ease;border:1px solid #0000;padding:10px 18px;font-weight:700;text-decoration:none;display:inline-flex}.sp-button-primary{background:var(--indigo);color:var(--surf)}.sp-button-secondary{border-color:var(--indigo);background:var(--surf);color:var(--indigo)}.sp-button-quiet{color:var(--ink-2)}.sp-button:disabled{cursor:not-allowed;opacity:.58}.sp-button:active:not(:disabled),.sp-file-chip button:active:not(:disabled){transform:scale(.97)}.sp-spinner{border:2px solid var(--indigo-100);border-top-color:var(--surf);border-radius:var(--r-pill);width:15px;height:15px;animation:.7s linear infinite sp-spin}@keyframes sp-spin{to{transform:rotate(360deg)}}.sp-form-gate{min-height:58px;margin-top:var(--sp-5);border-radius:var(--r-md);font-size:var(--fs-body-sm);border:1px solid;align-items:flex-start;gap:10px;padding:12px 14px;line-height:1.5;display:flex}.sp-form-gate>svg{flex:none;width:17px;height:17px;margin-top:1px}.sp-form-gate-red{border-color:var(--red-line);background:var(--red-bg);color:var(--red)}.sp-form-gate-amber{border-color:var(--amber-line);background:var(--amber-bg);color:var(--amber-strong)}.sp-confirm{text-align:center;width:100%;max-width:540px;margin:0 auto;padding:70px 18px 82px}.sp-confirm-icon{border-radius:var(--r-pill);background:var(--green-bg);width:54px;height:54px;color:var(--green);place-items:center;margin:0 auto;display:grid}.sp-confirm-icon svg{width:27px;height:27px}.sp-confirm h1{color:var(--ink);font-family:var(--font-display);font-size:var(--fs-h1);margin:18px 0 0;font-weight:600}.sp-reference{border:1px solid var(--line);border-radius:var(--r-md);background:var(--surf-2);margin:26px auto 0;padding:14px 18px}.sp-reference div{color:var(--ink-3);font-size:var(--fs-caption);letter-spacing:.08em;text-transform:uppercase;font-weight:700}.sp-reference strong{color:var(--indigo);font-size:var(--fs-body-lg);font-variant-numeric:tabular-nums;margin-top:4px;display:block}.sp-confirm-next{margin-top:var(--sp-5);color:var(--ink-2);font-size:var(--fs-body);line-height:1.65}.sp-confirm-next p{margin:0}.sp-confirm-next p+p{margin-top:10px}.sp-confirm-actions{justify-content:center;gap:10px;margin-top:26px;display:flex}.sp-signin-card{max-width:520px;padding:38px var(--sp-5);border:1px solid var(--line);border-radius:var(--r-lg);background:var(--surf-2);text-align:center;margin:34px auto 0}.sp-state-icon{border-radius:var(--r-pill);background:var(--indigo-50);width:48px;height:48px;color:var(--indigo);place-items:center;margin:0 auto;display:grid}.sp-state-icon svg{width:24px;height:24px}.sp-signin-card h2{font-size:var(--fs-h3);margin:16px 0 0}.sp-signin-card p{max-width:43ch;color:var(--ink-2);margin:9px auto 18px;line-height:1.6}.sp-request-rows{border-top:1px solid var(--line);margin-top:25px}.sp-request-row{min-height:98px;padding:18px var(--sp-3);border-bottom:1px solid var(--line);color:var(--ink);transition:background-color .14s ease, transform .14s var(--ease-out);flex-direction:column;justify-content:center;gap:10px;text-decoration:none;display:flex}.sp-request-title{font-family:var(--font-sans);font-size:var(--fs-body-lg);font-weight:600;line-height:1.35}.sp-request-meta,.sp-thread-meta{color:var(--ink-3);font-size:var(--fs-label);flex-wrap:wrap;align-items:center;gap:8px 13px;display:flex}.sp-unit{font-variant-numeric:tabular-nums;white-space:nowrap}.sp-status{border-radius:var(--r-pill);min-height:30px;font-size:var(--fs-label);white-space:nowrap;border:1px solid;align-items:center;gap:6px;padding:4px 9px;font-weight:700;display:inline-flex}.sp-status svg{width:14px;height:14px}.sp-status.received{border-color:var(--turquoise-100);background:var(--turquoise-50);color:var(--turquoise-700)}.sp-status.progress{border-color:var(--indigo-100);background:var(--indigo-50);color:var(--indigo)}.sp-status.awaiting{border-color:var(--amber-line);background:var(--amber-bg);color:var(--amber-strong)}.sp-status.resolved{border-color:var(--green-line);background:var(--green-bg);color:var(--green)}.sp-thread-wrap{max-width:640px}.sp-back-link{min-height:44px;color:var(--turquoise-700);align-items:center;gap:5px;font-weight:700;text-decoration:none;display:inline-flex}.sp-back-link svg{width:17px;height:17px}.sp-thread-heading{color:var(--ink);font-family:var(--font-display);font-size:var(--fs-h1);margin:12px 0 0;font-weight:600;line-height:1.2}.sp-thread-meta{margin-top:14px}.sp-thread{flex-direction:column;gap:24px;margin-top:34px;display:flex}.sp-message{border-radius:var(--r-lg);padding:0}.sp-message.agent{background:var(--indigo-50);padding:16px}.sp-message-who{color:var(--ink-2);font-size:var(--fs-label);align-items:center;gap:9px;line-height:1.45;display:flex}.sp-message-avatar{border-radius:var(--r-pill);background:var(--indigo);width:30px;height:30px;color:var(--surf);flex:none;place-items:center;font-size:11px;font-weight:700;display:grid}.sp-message.customer .sp-message-avatar{background:var(--surf-3);color:var(--indigo)}.sp-message-body{color:var(--ink);white-space:pre-wrap;margin:9px 0 0 39px;line-height:1.65}.sp-message-body p{margin:0}.sp-attachment-chips{flex-wrap:wrap;gap:8px;margin-top:12px;display:flex}.sp-attachment-chip{border:1px solid var(--line-2);border-radius:var(--r-pill);background:var(--surf);max-width:100%;min-height:44px;color:var(--turquoise-700);font:inherit;font-size:var(--fs-label);cursor:pointer;align-items:center;gap:7px;padding:7px 11px;font-weight:600;display:inline-flex}.sp-attachment-chip svg{flex:none;width:16px;height:16px}.sp-attachment-chip span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.sp-attachment-error{color:var(--red);font-size:var(--fs-label);margin-top:8px;font-weight:600;display:block}.sp-reply-box{border-top:1px solid var(--line);margin-top:34px;padding-top:24px}.sp-reply-box .sp-form-gate{margin:0 0 16px}.sp-reply-textarea{min-height:96px}.sp-reply-row{align-items:center;gap:13px;margin-top:12px;display:flex}.sp-reply-row>span{color:var(--ink-3);font-size:var(--fs-label)}.sp-resolved-line{border-top:1px solid var(--line);color:var(--ink-3);margin-top:34px;padding-top:22px;line-height:1.6}.sp-resolved-line a{color:var(--turquoise-700);font-weight:700;text-decoration:none}.sp-gate>svg{width:16px;height:16px;color:var(--turquoise-700);flex:none;margin-top:1px}.sp-footer{border-top:1px solid var(--line);background:var(--surf-2)}.sp-footer-inner{max-width:720px;padding:22px var(--sp-5) 30px;color:var(--ink-3);margin:0 auto;font-size:12.5px;line-height:1.7}.sp-company{color:var(--ink-2);font-weight:600}.sp-brand:active,.sp-nav-link:active,.sp-action:active,.sp-footer a:active,.sp-email-line a:active,.sp-gate a:active{transform:scale(.97)}@media (hover:hover) and (pointer:fine){.sp-nav-link:hover{background:var(--bg);color:var(--ink)}.sp-action:hover{border-color:var(--turquoise)}.sp-email-line a:hover,.sp-gate a:hover,.sp-footer a:hover{text-decoration:underline}.sp-drop:hover{border-color:var(--turquoise);background:var(--turquoise-50)}.sp-file-chip button:hover{background:var(--surf-3);color:var(--ink)}.sp-button-primary:hover:not(:disabled){background:var(--indigo-700)}.sp-button-secondary:hover{background:var(--indigo-50)}.sp-request-row:hover{background:var(--surf-2)}.sp-attachment-chip:hover{border-color:var(--turquoise)}.sp-consent a:hover{text-decoration:underline}}@media (max-width:560px){.sp-top{padding:var(--sp-2) var(--sp-4)}.sp-request-row{padding-inline:0}.sp-thread-heading{font-size:var(--fs-h2)}.sp-message.agent{padding:14px 12px}.sp-message-body{margin-left:0}.sp-reply-row{flex-direction:column;align-items:flex-start}.sp-reply-row .sp-button{width:100%}.sp-top-inner{gap:0 var(--sp-2);flex-wrap:wrap}.sp-nav{order:3;width:100%;margin-left:0}.sp-account{margin-left:auto}.sp-home-actions{grid-template-columns:minmax(0,1fr)}.sp-wrap{padding:30px var(--sp-4) 52px}.sp-h1{font-size:27px}.sp-footer-inner{padding-right:var(--sp-4);padding-left:var(--sp-4)}.sp-submit-row,.sp-confirm-actions{flex-direction:column;align-items:stretch}.sp-button{width:100%}.sp-confirm{padding:48px var(--sp-4) 62px}}@media (prefers-reduced-motion:reduce){.sp-skip,.sp-brand,.sp-nav-link,.sp-action,.sp-button,.sp-file-chip button{transition-property:background-color,border-color,color}.sp-spinner{animation:none}.sp-brand:active,.sp-nav-link:active,.sp-action:active,.sp-footer a:active,.sp-email-line a:active,.sp-gate a:active,.sp-button:active:not(:disabled),.sp-file-chip button:active:not(:disabled){transform:none}}