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svg{width:14px;height:14px}.sp-status.received{border-color:var(--turquoise-100);background:var(--turquoise-50);color:var(--turquoise-700)}.sp-status.progress{border-color:var(--indigo-100);background:var(--indigo-50);color:var(--indigo)}.sp-status.awaiting{border-color:var(--amber-line);background:var(--amber-bg);color:var(--amber-strong)}.sp-status.resolved{border-color:var(--green-line);background:var(--green-bg);color:var(--green)}.sp-thread-wrap{max-width:640px}.sp-back-link{min-height:44px;display:inline-flex;align-items:center;gap:5px;color:var(--turquoise-700);font-weight:700;text-decoration:none}.sp-back-link svg{width:17px;height:17px}.sp-thread-heading{margin:12px 0 0;color:var(--ink);font-family:var(--font-display);font-size:var(--fs-h1);font-weight:600;line-height:1.2}.sp-thread-meta{margin-top:14px}.sp-thread{margin-top:34px;display:flex;flex-direction:column;gap:24px}.sp-message{padding:0;border-radius:var(--r-lg)}.sp-message.agent{padding:16px;background:var(--indigo-50)}.sp-message-who{display:flex;align-items:center;gap:9px;color:var(--ink-2);font-size:var(--fs-label);line-height:1.45}.sp-message-avatar{width:30px;height:30px;flex:0 0 auto;display:grid;place-items:center;border-radius:var(--r-pill);background:var(--indigo);color:var(--surf);font-size:11px;font-weight:700}.sp-message.customer .sp-message-avatar{background:var(--surf-3);color:var(--indigo)}.sp-message-body{margin:9px 0 0 39px;color:var(--ink);line-height:1.65;white-space:pre-wrap}.sp-message-body p{margin:0}.sp-attachment-chips{margin-top:12px;display:flex;flex-wrap:wrap;gap:8px}.sp-attachment-chip{min-height:44px;max-width:100%;display:inline-flex;align-items:center;gap:7px;padding:7px 11px;border:1px solid var(--line-2);border-radius:var(--r-pill);background:var(--surf);color:var(--turquoise-700);font:inherit;font-size:var(--fs-label);font-weight:600;cursor:pointer}.sp-attachment-chip svg{width:16px;height:16px;flex:0 0 auto}.sp-attachment-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sp-attachment-error{display:block;margin-top:8px;color:var(--red);font-size:var(--fs-label);font-weight:600}.sp-reply-box{margin-top:34px;padding-top:24px;border-top:1px solid var(--line)}.sp-reply-box .sp-form-gate{margin:0 0 16px}.sp-reply-textarea{min-height:96px}.sp-reply-row{margin-top:12px;display:flex;align-items:center;gap:13px}.sp-reply-row>span{color:var(--ink-3);font-size:var(--fs-label)}.sp-resolved-line{margin-top:34px;padding-top:22px;border-top:1px solid var(--line);color:var(--ink-3);line-height:1.6}.sp-resolved-line a{color:var(--turquoise-700);font-weight:700;text-decoration:none}.sp-gate>svg{width:16px;height:16px;flex:0 0 auto;margin-top:1px;color:var(--turquoise-700)}.sp-footer{border-top:1px solid var(--line);background:var(--surf-2)}.sp-footer-inner{max-width:720px;margin:0 auto;padding:22px var(--sp-5) 30px;color:var(--ink-3);font-size:12.5px;line-height:1.7}.sp-company{color:var(--ink-2);font-weight:600}.sp-action:active,.sp-brand:active,.sp-email-line a:active,.sp-footer a:active,.sp-gate a:active,.sp-nav-link:active{transform:scale(.97)}@media (hover:hover) and (pointer:fine){.sp-nav-link:hover{background:var(--bg);color:var(--ink)}.sp-action:hover{border-color:var(--turquoise)}.sp-email-line a:hover,.sp-footer a:hover,.sp-gate a:hover{text-decoration:underline}.sp-drop:hover{border-color:var(--turquoise);background:var(--turquoise-50)}.sp-file-chip button:hover{background:var(--surf-3);color:var(--ink)}.sp-button-primary:hover:not(:disabled){background:var(--indigo-700)}.sp-button-secondary:hover{background:var(--indigo-50)}.sp-request-row:hover{background:var(--surf-2)}.sp-attachment-chip:hover{border-color:var(--turquoise)}.sp-consent a:hover{text-decoration:underline}}@media (max-width:560px){.sp-top{padding:var(--sp-2) var(--sp-4)}.sp-request-row{padding-inline:0}.sp-thread-heading{font-size:var(--fs-h2)}.sp-message.agent{padding:14px 12px}.sp-message-body{margin-left:0}.sp-reply-row{align-items:flex-start;flex-direction:column}.sp-reply-row .sp-button{width:100%}.sp-top-inner{flex-wrap:wrap;gap:0 var(--sp-2)}.sp-nav{order:3;width:100%;margin-left:0}.sp-account{margin-left:auto}.sp-home-actions{grid-template-columns:minmax(0,1fr)}.sp-wrap{padding:30px var(--sp-4) 52px}.sp-h1{font-size:27px}.sp-footer-inner{padding-right:var(--sp-4);padding-left:var(--sp-4)}.sp-confirm-actions,.sp-submit-row{align-items:stretch;flex-direction:column}.sp-button{width:100%}.sp-confirm{padding:48px var(--sp-4) 62px}}@media (prefers-reduced-motion:reduce){.sp-action,.sp-brand,.sp-button,.sp-file-chip button,.sp-nav-link,.sp-skip{transition-property:background-color,border-color,color}.sp-spinner{animation:none}.sp-action:active,.sp-brand:active,.sp-button:active:not(:disabled),.sp-email-line a:active,.sp-file-chip button:active:not(:disabled),.sp-footer a:active,.sp-gate a:active,.sp-nav-link:active{transform:none}}